We’re pleased to reveal our 2024 Business Plan which outlines the current progress of our ambitious three-year strategy, Forward Together, and sets out our next steps to progress key aspirations of this strategy for the year ahead. 

Ursula Jallow, Director at the IFB, said:

“We recognise our collective fight against fraud isn’t easy. From driverless cars to the cost-of-living crisis, there are many economic, political, regulatory and industry challenges that make what we are trying to achieve more difficult. But that’s also why the successful delivery of Forward Together is more important than ever.

“Thank you to all our members for your contributions in 2023 and, as we embark on our ambitious plans for 2024, please continue to be involved. Together, we’ll keeping making important progress and evolve the IFB so we can continue to leverage our unique position within the industry to bring benefits to our members and the public.” 

Our key strategic pillars from Forward Together 2023-25

Broaden our membership and affiliate model
We’ve committed to developing a broader membership model that’s inclusive, equitable and benefits all members. This helps to ensure the way our levy is calculated is fair and can drive enough capital to keep the IFB viable, productive and consistently adding value. 

Decommission legacy technology
We’re providing members with what they really need. This means decommissioning legacy technology, simplifying our offering and providing self-serve capabilities which produce a higher quality data output or efficiency saving. This has involved an honest assessment of the status quo - by understanding customers’ needs and working through options with our suppliers, change is on the horizon.  

Prevention campaign
Changing the hearts and minds of people when it comes to fraud is a significant task that can only be achieved through collective industry campaigning. We’re driving forward successful awareness campaigns to help the public protect themselves from insurance scams and we’re highlighting the consequences to prevent people from crossing the line into opportunistic fraud.  

Find out what we’ll be focusing on this year to ensure we achieve these ambitions in our 2024 Business Plan.