Insurance Fraud Bureau

Our mission and values

Our mission:

To lead the insurance industry's collective fight against organised fraud.

Our values:

We conduct ourselves in accordance with the highest ethical principles

  • We are honest, trustworthy, reliable, dependable and respectful
  • We don’t take advantage of customers, colleagues or third parties
  • Our actions don’t bring the industry or the Bureau into disrepute
  • We embrace and promote the value of professional standards
  • We work to the highest standards of integrity in everything we say and do

We put our customers first

  • We provide a first class proactive service to our customers who are at the forefront of all we do and we adhere to our Customer Charter
  • We base our decisions on a clear understanding of our stakeholders’ needs, priorities, concerns and circumstances - acting with skill, care and diligence
  • We communicate accurately and in a way our customers can understand, providing all the information needed to make informed decisions
  • We are transparent in our approach and make sure the promises we make are achievable
  • We respect the confidentiality of information, ensuring this is not used improperly or to advantage and any records kept are adequate and accurate
  • We always operate within our ability and authorisation, seeking help where necessary
  • We ensure that our knowledge and expertise is kept up to date and relevant

We make a difference together

  • We build diverse teams to generate better ideas and reach more balanced decisions
  • We put the common goals first; trusting, respecting and working with each other
  • We believe in each other; supporting, understanding and providing commitment
  • We create and maintain strong relationships with all areas of the business; developing new relationships to accomplish our goals and create a best practice environment

We take pride in what we do

  • We hold ourselves accountable to deliver on our promises - no excuses
  • We strive for operational excellence by doing the right thing. We treat others as we would want to be treated
  • We demonstrate a desire to succeed; maintaining a focus on the outcome
  • We are constantly looking to exceed expectations; taking on challenges with passion and enthusiasm

We respect each other

  • We treat each person as an individual without discrimination, respecting those we work with and the contribution they make
  • We challenge and report unlawful or otherwise unfair discriminatory behaviour and practice
  • We always act openly and fairly and treat colleagues, customers and suppliers with equal respect
  • We build trust and listen to others’ views and opinions

We are compliant with all relevant law and regulations

  • We deal with all parties in an open, clear and co-operative manner
  • We work not only within the law but within the spirit of the law
  • We report and meet all compliance requirements as appropriate
  • We meet our continuous professional development requirements
  • We understand the importance of internal policy and procedure