One year into our Forward Together strategy, we are pleased to present the IFB’s first Annual Report. Hear from IFB Chair, Karl Helgesen, as he takes us on a journey from IFB’s beginnings to the progress we have made together in 2023.

Commenting on the three pillars of the Forward Together strategy Karl said: “The level of engagement from the membership has been instrumental in supporting the new strategy.

"I’d personally like to thank our members and industry partners for their continued support.”

Highlights

• We saw 151 investigations in 2023, valued at £88.2 million
• Ghost Broking made up 33% of cases we investigated
• Our members loaded 5,102 fraudsters on to the Insurance Fraud Register (IFR), which is nearly 20 being added every weekday
• IFB Exploration turned one and we saw a 126% increase in searches compared to 2022
• Our annual Strategic Threat Assessment was supported by 25 members, which is 53% of the market
• We led thought provoking commentaries, including exploring how the normalisation for fraud in society impacts insurance fraud
• An industry communications working group was created to scale up our activities and coordinate better as an industry on fraud
• We launched our Fraud Cons digital marketing campaign, raising awareness of insurance scams and educating on the consequences of committing fraud
• Fraud Cons resulted in 410,594 website clicks from ads to find out more about insurance fraud and a campaign attributable CheatLine submission by the public every 3.5 days
• In 2023 we hosted 27 events with 1,019 delegates from 53 member organisations

Find out more about what we achieved and how this fits with our key strategic pillars in the 2023 Annual Report.