Insurance Fraud Bureau

IFB announces new changes to its Board

23 May 2018

The Insurance Fraud Bureau (IFB) is pleased to announce Aviva’s Rob Townend as the new Chair of the IFB Board and at the same time welcome three new members onto the Board.

Rob, Managing Director of Aviva UK General Insurance, will be replacing Amanda Blanc.

Speaking about his new appointment, Rob commented: “Detecting, stopping and preventing insurance fraud is a priority for our industry and as IFB Chair I will be focused on continuing the sustained fight against crime. We have the knowledge and expertise to stop fraudsters in their tracks and to remain one step ahead of any fresh attempts to defraud the insurance industry and to drag innocent people into their activities.

“In addition, in my role as Chair I am looking forward to supporting the IFB on a number of exciting and essential projects, including the implementation of the new intelligence management system, the IFiHUB.”

Last October, a new governance structure for the insurance industry’s counter-fraud utilities was announced, resulting in the IFB Board providing strategic oversight of IFED and the IFR in addition to the IFB.

As part of this strategic oversight, the Board’s range of expertise and perspectives has been instrumental in preparing for the launch of IFB’s new NetReveal system, as well the impending launch of the new Insurance Fraud Intelligence Hub (IFiHUB).

To ensure that Board has the appropriate representation, the IFB is pleased to announce the following new appointments: 

  • Matt Paterson – Admiral
  • Martin Milliner – LV=
  • David Baker – Direct Line Group

The new Board members will offer unique insight on issues affecting the industry, allowing them to inform and support the IFB as it moves towards the goals set in the 20:20 strategic vision, particularly as it expands its remit to product lines beyond motor.

Matt Paterson, Head of Liability Claims at Admiral said: “The great work the IFB does in protecting honest customers from the scourge of fraud is something I’ve taken great interest in over recent years and so the opportunity to join the Board was something I was delighted to accept. Hopefully I can play my part in helping the IFB continue to build on the successes they’ve already had and I’m very much looking forward to getting started.”

David Baker, Director of Group Regulatory Risk & Compliance at Direct Line Group, added: “I am pleased to be joining the IFB to help enhance the industry’s intelligence capabilities and increase customer awareness to prevent and detect fraud.”

Martin Milliner, Managing Director of Claims at LV=, commented: “I’m very much looking forward to working with the IFB and other Board members to ensure we continue to do everything we can to tackle fraud. It’s incredibly unfair that the many are being penalised by the few who think committing fraud is ok and we must carry on working collaboratively as an industry to crack down on would-be fraudsters and change public attitudes towards making fraud culturally unacceptable.”